Our goal is to ensure our customers are happy with our products!
14-Day Return Policy:
My Little Secret Place values your satisfaction. If you are not happy with your purchase, simply return your items for a refund or exchange. A refund will be issued less a 15% restocking fee. Returned items must be in their original condition with tags and sanitary protection intact (NO EXCEPTIONS). Any discrepancy in the order received must be reported within 5 days upon receipt of the goods. If an item has any factory defect, My Little Secret Place will accept return, exchange or refund for you. Please ensure that you wear undergarments when trying on swimwear. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Clearance items may only be exchanged. Items received after the 14-day period or in a condition that is not compliant with our return policy will be shipped back at the customer’s expense.
International exchanges are subject to additional shipping charges.
Final Sales:
Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As lingerie and swimwear is delicate by nature, we offer no warranty once the tags are removed. All sales are final on the following items: panties, thongs, men's boxers & thongs (NO EXCEPTIONS).
Procedure for Returns:
Any returns must be reported within 10 days of receipt of goods. Use the original (or similar) box. We strongly recommend that you insure your return package, as we cannot be held responsible for lost packages. All refunds are issued in the original form of payment. Refunds are issued within 30 days of receipt of the original merchandise. A confirmation e-mail will be sent to you once the refund is processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable.
Procedure for Exchanges:
Use the original (or similar) box. For an exchange, list the size, style and designer of the item you would like to receive in exchange. Please note exchanges are dependent on current stock availability. In the event an item you requested for an exchange is backordered, we will notify you of the possible delay. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request. Shipping charges are non-refundable and exchanges are subject to the 15% restocking fee.
Please return merchandise to the following address:
My Little Secret Place
151 Fargo Ave. Upper Floor
Buffalo NY 14201
